How to make a complaint
I hope you never need this page. If something has gone wrong, please say so, so it can be looked into and put right.
How to complain
I am an adviser with Vickers Young Ltd, so any complaint about my advice or service can be dealt with by Vickers Young. You can complain by phone, by email, in writing or in person.
- Website: www.vickersyoung.co.uk
- Phone: 0203 026 5624
- Post: Vickers Young Limited, Ashby House, 17 Bath Street, Ashby De La Zouch, LE65 2FH
Alternatively, you can complain to our Principal Network, Stonebridge Mortgage Solutions Ltd.
- In writing: Stonebridge Mortgage Solutions Ltd, Regency House, Miles Gray Road, Basildon, Essex, SS14 3FR
- By telephone: 0345 646 5535
- By email: complaints@stonebridgegroup.co.uk
You can also tell me directly, at jamesc@vickersyoung.co.uk or on 07951 524931, and I will pass your complaint to Vickers Young.
It helps to include your name and contact details, what has gone wrong and what you would like to happen.
What happens next
Your complaint will be acknowledged promptly and investigated. You will receive a final response in writing within eight weeks of the date your complaint was received.
If you are not happy with the outcome
If you are not satisfied with the final response, or you have not received one within eight weeks, you may be able to refer your complaint to the Financial Ombudsman Service. It is a free and independent service. You normally need to do this within six months of the date of the final response.
- Website: www.financial-ombudsman.org.uk
- Phone: 0800 023 4567
- Post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
Buy-to-let: most forms of buy-to-let mortgages are not regulated by the Financial Conduct Authority. This means you may not be able to take a complaint about this type of mortgage to the Financial Ombudsman Service.
Complaints about your personal data
If your complaint is about how your personal data has been handled, please see the privacy notice, which explains who to contact.